Shipping Rates and Policies at Souvenir Publisher

At Souvenir Publisher, we are committed to ensuring that your shopping experience is as seamless and enjoyable as possible. To achieve this, we have designed our shipping rates and policies to be straightforward and customer-friendly. Here, you will find all the information you need about our shipping procedures, costs, and policies.

Shipping Rates

Domestic Shipping:

We offer a variety of shipping options within the country to cater to your needs. Our standard shipping rates are as follows:

• Standard Shipping (5-7 business days): ₹150 for orders under 3kg, 3kg to 5kg ₹200.

Shipping Policies

Order Processing:

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped, which will include tracking information.

Packaging:

We take great care in packaging your items to ensure they arrive in perfect condition. Each order is carefully wrapped and packed to prevent any damage during transit.

Shipping Confirmation & Tracking:

Once your order is shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package on our website or the carrier's website.

Delivery Times:

Delivery times may vary depending on your location and the shipping option you choose. We strive to deliver your order within the estimated delivery times mentioned above. However, unforeseen circumstances such as weather conditions or courier delays may affect these times.

Missing or Delayed Packages:

If your package is delayed or you suspect it is missing, please contact our customer service team. We will work with the carrier to locate your package and ensure it reaches you as soon as possible.

Returns and Exchanges:

In the unlikely event that you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund as per our return policy.

Contact Us:

For any queries related to shipping, please feel free to reach out to our customer service team at souvenir123@gmail.com or call us at +91-9717094164.

At Souvenir Publisher, customer satisfaction is our top priority. We continuously strive to improve our shipping processes and policies to serve you better. Thank you for choosing Souvenir Publisher for your shopping needs.