Refund and Replacement Policy at Souvenir Publisher

At Souvenir Publisher, we prioritize your satisfaction with every purchase. To ensure a smooth and hassle-free experience, we have established a comprehensive refund and replacement policy. Please read the following details to understand our policies and procedures.

Eligibility for Refunds and Replacements

We offer refunds and replacements under the following conditions:

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or a refund after verifying the issue.
• Incorrect Items: If you receive an incorrect item, please notify us within 7 days of delivery. We will arrange for the correct item to be sent to you or provide a refund.
• Non-Receipt of Items: If your order does not arrive within the expected delivery time, please contact our customer service team. We will investigate the issue and provide a resolution, which may include a replacement or a refund.

Process for Refunds and Replacements

Contact Customer Service:

To initiate a refund or replacement, please contact our customer service team at souvenir123@gmail.com or call us at +91-9717094164. Provide your order number, details of the issue, and any supporting evidence such as photos of damaged or defective items.

Verification:

Once we receive your request, our team will verify the issue. This may involve reviewing the provided evidence or contacting the courier service for non-receipt of items.

Resolution:

After verification, we will take one of the following actions:

• For damaged or defective items, we will arrange for a replacement to be sent to you at no additional cost.
• For incorrect items, we will arrange for the correct item to be sent to you or provide a refund based on your preference.
• For non-receipt of items, we will investigate the matter and either resend the item or process a refund.

Refund Method

Refunds will be processed using the same payment method used for the original purchase. It may take 5-7 business days for the refund to reflect in your account, depending on your payment provider.

Exceptions and Exclusions

Please note that the following items are not eligible for refunds or replacements:

• Items purchased on sale or during promotional events.
• Items that have been used or altered after delivery.
• Items without original packaging or proof of purchase.

Contact Us

For any further questions or concerns regarding our refund and replacement policy, please feel free to reach out to our customer service team at souvenir123@gmail.com or call us at +91-9717094164.

At Souvenir Publisher, we value your trust and strive to provide the best possible service. Thank you for choosing us for your shopping needs.