Refund and Replacement Policy at Souvenir Publisher

At Souvenir Publisher, we strive to provide you with the best possible shopping experience. However, we understand that there may be occasions when you need to return a product or request a refund. Rest assured, we have a transparent and customer-friendly refund and replacement policy in place to ensure your satisfaction.

Refund Policy:

1. Eligibility: You may be eligible for a refund if:
   • The product received is damaged, defective, or not as described.
   • The product is returned within the specified return period, as outlined in the product listing or our terms and conditions.
2. Refund Process: To initiate a refund, please follow these steps:
   1. Contact our customer support team via email or phone to report the issue and request a refund.
   2. Provide details such as your order number, product name, and reason for the refund request.
   3. Our support team will guide you through the return process and provide instructions on returning the product.
3. Refund Timeline: Once we receive the returned product and verify its condition, we will process your refund within 15 banking business days. Please note that the refund timeline may vary depending on factors such as payment method and bank processing times.

Replacement Policy:

1. Damaged or Defective Products: If you receive a damaged or defective product, you may be eligible for a replacement. Please follow the same steps outlined in the refund process to report the issue and request a replacement.
2. Product Exchange: In some cases, we may offer product exchanges for items that are damaged, defective, or not as described. Our customer support team will assist you in arranging for the exchange of the product.

Conditions for Refund and Replacement:

• The product must be returned in its original packaging, with all accessories and documentation included.
• The product must be unused, unworn, and in the same condition as when you received it.
• Refunds and replacements are subject to inspection and approval by our quality assurance team.

Exceptions:

• Certain products may be exempt from our standard refund and replacement policy due to hygiene reasons, safety concerns, or other factors. Please refer to the product listing or contact our customer support team for clarification.

At Souvenir Publisher, your satisfaction is our priority. If you have any questions or concerns about our refund and replacement policy, please don't hesitate to contact our customer support team. We're here to help you every step of the way.

Thank you for choosing Souvenir Publisher for all your calibration and testing needs.

souvenir123@gmail.com

Warm regards,

The Souvenir Publisher Team